For Contract Employees working off-site or Construction Contractor:
Contact your Contracting Officer’s Representative (COR) for all EEBACS issues. They will submit your request, question, or recommendation to the appropriate Service Desk, Component Lead, or EEBACS Division Administrator.
For Contract personnel working in the FLH Division offices and Government employees:
For User Account access issues: Contact 5-HELP for a ticket and request issue be forwarded to your Local Tier 2 Helpdesk. (EEBACS is a Tier 2 System). If emailing 5-HELP, ”cc” your Local IT Service Desk.
- 5-Help Express; External 202.385.4357, toll-free 866.466.5221
- CFLHD Help Desk; 720.963.3600
- EFLHD Service Desk; 703.404.6338
- WFLHD Service Desk; 360.619.7600
For all other EEBACS support (request help, report errors, recommend changes, etc.): Contact your local Component Lead or EEBACS Division Administrator.
| Section | CFL | EFL | WFL |
|---|---|---|---|
| Construction | Dan Sorensen | Kim Pellegrini, Rajan Patel | Rachel Rosen, Ryan Denham |
| Acquisitions | Ryan Philips | Shawn Long | Dean Umathum |
| Design, Project Managers, Technical Services | Heidi Hirsbrunner, Angela Johnson | Lahoucine Ouhssayne | Ninh Phan, Stephen Chapman |
| EEBACS Administrators | Dan Sorensen, Heidi Hirsbrunner | Lahoucine Ouhssayne | Ninh Phan, Stephen Chapman |
| EEBACS Project Manager | Dan Sorensen | ||
Updated: Friday, August 4, 2023