For Contract Employees working off-site or Construction Contractors:

Contact your Contracting Officer s Representative (COR) for all EEBACS/Masterworks issues. They will submit your request, question, or recommendation to the appropriate Service Desk, Component Lead, or eDelivery Division Administrator.

For Contract personnel working in the FLH Division offices and Government employees:

For User Account access issues: Contact OCIO for a ticket and request issue be forwarded to your Local Tier 2 Helpdesk. (EEBACS/Masterworks is a Tier 2 System). If emailing OCIO, cc your Local IT Service Desk.

• OCIO Express; External 202.385.4357, toll-free 866.466.5221
• CFLHD Help Desk; 720.963.3600
• EFLHD Service Desk; 703.404.6338
• WFLHD Service Desk; 360.619.7600

For all other eDelivery support (request help, report errors, recommend changes, etc.) contact your local Division Point of Contact.