The Department is not able to assist with technical issues related to Grants.gov registration or application submission. For information and instructions, please see Grants.gov. If applicants experience difficulties at any point during the registration or application submission process, please call the Customer Service Support Hotline at 1-800-518-4726 or email support@grants.gov.

Late Applications

The Grants.gov registration process usually takes 2–4 weeks to complete.  The DOT will not consider late applications that are the result of failure to register or comply with Grants.gov applicant requirements in a timely manner.

Applicants experiencing technical issues with Grants.gov that are beyond the applicant’s control must contact the Grants.gov help desk prior to the application deadline with the username of the registrant and details of the technical issue experienced.  Applications received after the deadline will not be considered except in the case of unforeseen technical difficulties with Grants.gov that are beyond the applicant’s control.  After the submission deadline, the applicant must contact [add pollinators email] email address.  In either scenario the applicant must provide:

• Details of the technical issue experienced;
• Screen capture(s) of the technical issues experienced along with corresponding Grants.gov “Grant tracking number;”
• The “Legal Business Name” for the applicant that was provided in the SF-424;
• The Authorized Representative’s name submitted in the SF-424 (this person may be referred to as the “Authorized Organization Representative” in grants.gov);
• The SAM UEI number associated with the application; and
• The Grants.gov Help Desk Tracking Number.

To ensure a fair competition of limited discretionary funds, the following conditions are not valid reasons to permit late submissions:  (1) failure to complete the registration process before the deadline; (2) failure to follow Grants.gov instructions on how to register and apply as posted on its Website; (3) failure to follow all instructions in this NOFO; and (4) technical issues experienced with the applicant’s computer or information technology environment.  After DOT reviews all information submitted and contacts the Grants.gov Help Desk to validate reported technical issues, DOT staff will contact late applicants to approve or deny a request to submit a late application through Grants.gov.  The DOT will not accept appeals of DOT’s decision to approve or deny a request for a late application.  If the reported technical issues cannot be validated, late applications will be rejected as untimely.