This report explores the range of issues that agencies face in evaluating staffing needs to plan, implement, operate, and maintain traffic management systems (TMSs), with an emphasis on staffing needs at the traffic management center (TMC). This report addresses a range of issues agencies and contractors face when providing staff to agencies for TMS operations, including determining TMC technical staff requirements, recruiting and acquiring staff, retaining TMC staff, and aligning job descriptions and classifications with technical requirements. In addition, the report includes sample job descriptions; issues to consider in developing or updating staffing plans; approaches to identifying the knowledge, skills, and abilities to support a TMC; and issues to consider when using agency, contracted, or hybrid staffing approaches.

Recommended citation: Federal Highway Administration, Aligning Traffic Management Center Staffing Capabilities for the Future of Systems Operations (Washington, DC: 2024) https://doi.org/10.21949/1521751