This report discusses how electronic ticketing (e-Ticketing) is an innovative process that automates the recording and transfer of information in realtime for materials as they are moved from the plant to the site. The real-time access of ticket information in electronic format via mobile devices provides imminent benefits of operational efficiencies and safer contactless delivery. The digitalization of ticket information also offers the opportunity of collecting valuable information, which otherwise is lost after construction is complete, to facilitate digital collaborative data exchange.

The goal of this study is to gain a better understanding of e-Ticketing’s potential capabilities and use cases for improving project delivery, oversight, and safety outcomes, its limitations, and departments of transportation (DOT’s) implementation experience. It documents the state of the knowledge of e-Ticketing through interviews and case studies, presents a business case for e-Ticketing, and provides guidance on implementation planning. This study will inform highway construction, materials, and information technology practitioners responsible for implementing electronic construction (e-Construction) technologies within their agencies.

Recommended citation: Federal Highway Administration, Documenting Effective e-Ticketing Implementation (Washington, DC: 2023) https://doi.org/10.21949/1521991